Privacy Policy

Neighborfix Appliance Services ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Service address

Service Information

• Appliance details
• Service history
• Appointment details

Technical Information

• IP address
• Browser type
• Website usage data (via tools like Google Analytics)

2. How We Use Your Information

We use your information to:

• Schedule and provide appliance repair services
• Communicate with you (calls, texts, emails)
• Send appointment confirmations and updates
• Process payments (if applicable)
• Improve our website and services
• Maintain internal records

3. Communication Consent

By providing your phone number, you agree that Neighborfix Appliance Services may contact you via:

• Phone calls
• Text messages (SMS)
• Voicemail

Message and data rates may apply. You can opt out of text messages at any time by replying "STOP."

4. Payment Information

We may accept payments via third-party services such as:

• Zelle
• Venmo
• Payment links (third-party processors)

We do not store your full payment details. Payments are processed securely through third-party providers.

5. Sharing of Information

We do not sell or rent your personal information.

We may share information only when necessary:

• With service technicians to complete your repair
• With payment processors to complete transactions
• When required by law

6. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve user experience
• Analyze website traffic
• Understand user behavior

You can disable cookies through your browser settings.

7. Data Security

We take reasonable measures to protect your information. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data

To make a request, contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

By using our website or services, you agree to this Privacy Policy.